Printshop FAQ
Frequently Asked Questions
Welcome to the ACE Center Print Shop FAQ page! Whether you're a staff member, student, or partner, we’re here to make your printing experience as smooth and efficient as possible. Below you’ll find answers to common questions about submitting print jobs, turnaround times, file requirements, pricing, and more. If you don’t see your question here, feel free to reach out—we’re happy to help!
Contact us at: hcpsprinting@henrico.k12.va.us
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Short answer: No. You should cancel your order and submit a new one.
At this time, we are unable to make changes to orders that have already been processed. If you need to revise your request, please reply to your quote email to have the order canceled, then submit a new order form for an updated quote.Each quote is customized specifically for your project to ensure accuracy and efficient production. If the quoted price does not meet your needs, simply reply to your email and we will cancel the order for you.
If you’re ready to move forward, just reply to confirm approval and we’ll begin production. Please note that quotes with no response after 30 days may be automatically canceled.
Required: Always provide your unique Project ID # on all payments and communications concerning your order.
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Required: Always provide your unique Project ID # on all payments and communications concerning your order.
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Important Billing Note: When contacting Jackie Marolla regarding a past-due notice, billing question, or correction, please ensure your Accounts Payable representative always references the PROJECT ID # of your order. This number is essential for ensuring your payment is tracked and accounted for properly.
Required: Always provide your unique Project ID # on all payments and communications concerning your order.